Last updated on Sep 4 2025
AFUCENT TECHNOLOGIES PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within the specified timeframe of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
We do not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within the specified timeframe of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within the specified timeframe of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any refunds approved by AFUCENT TECHNOLOGIES PRIVATE LIMITED, the refund will be processed to the end customer within the standard processing timeframe.
To request a cancellation or refund, please contact our customer service team:
Please provide your order details and reason for cancellation/refund when contacting us.
Merchant Legal Entity Name: AFUCENT TECHNOLOGIES PRIVATE LIMITED
Registered Address: 4TH FLOOR NEW JANPATH 9-A ASHOK MARG Lucknow G.P.O. Lucknow Lucknow Uttar Pradesh India 226001 Lucknow GPO UTTAR PRADESH 226001
Operational Address: 4TH FLOOR NEW JANPATH 9-A ASHOK MARG Lucknow G.P.O. Lucknow Lucknow Uttar Pradesh India 226001 Lucknow GPO UTTAR PRADESH 226001
Telephone No: 9321800758
E-Mail ID: afucent@gmail.com